Suman Educational Research and Development Society (“we,” “us,” or “our”), located at Bahuranwa, Atilla, Baldirai, Sultanpur, Uttar Pradesh, India – 227814, is committed to transparency and fairness in all transactions and interactions. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for donations, program registrations, and other services provided by our organization. By engaging with our services, including making donations or registering for programs, you agree to the terms of this policy.

1. Donations

1.1 Non-Refundable Donations: Donations made to Suman Educational Research and Development Society are voluntary contributions to support our initiatives in education, healthcare, research, innovation, and social development. As a standard practice, all donations are non-refundable, except in exceptional circumstances as outlined below or as required by applicable Indian laws.
1.2 Exceptional Circumstances: Refunds for donations may be considered in the following cases:

• Error in Transaction: If a donation was made in error (e.g., incorrect amount or duplicate transaction), you must notify us within 7 days of the transaction.

• Fraudulent Transactions: If a donation was made using unauthorized payment methods or as a result of fraud, we will investigate and process a refund if verified.
  1.3 Refund Process for Donations: To request a refund, contact us at nandkumar350@gmail.com or +91 9452428580 with your donation details, including the transaction ID, amount, date, and reason for the refund request. Refunds, if approved, will be processed within 30 days to the original payment method, subject to verification.
  1.4 Tax Implications: Donors are responsible for consulting with a tax professional regarding any tax deductions or implications related to donations or refunds. We will provide necessary documentation (e.g., donation receipts) as required by law.

2. Program and Event Registrations

2.1 Cancellation by Participants:

• Free Programs: Many of our programs, such as educational workshops, skill development training, and community events, are offered free of charge. Cancellations for these programs do not require formal notification, but we encourage you to inform us at nandkumar350@gmail.com or +91 9452428580 to allow others to participate.

• Paid Programs: For programs or events with a registration fee (if applicable), cancellations must be requested at least 7 days before the event start date to be eligible for a refund, subject to the conditions below.
  2.2 Refund Eligibility for Paid Programs:

• Full refunds (minus any applicable processing fees) will be issued for cancellations requested at least 7 days before the event or program start date.

• Cancellations requested less than 7 days before the event may not be eligible for a refund, except in cases of documented emergencies (e.g., medical emergencies or natural disasters).

• No refunds will be issued for no-shows or cancellations after the program has started.
  2.3 Cancellation by Suman Educational Research and Development Society:

• We reserve the right to cancel or reschedule programs or events due to unforeseen circumstances, such as insufficient registrations, natural disasters, or other force majeure events.

• In the event of cancellation by us, participants will be notified promptly, and a full refund (if applicable) will be issued to the original payment method within 30 days. Alternatively, participants may choose to transfer their registration to a rescheduled event.
  2.4 Refund Process for Programs: To request a refund for a paid program, contact us at nandkumar350@gmail.com or +91 9452428580 with your registration details, including the program name, date, and reason for cancellation. Refunds, if approved, will be processed within 30 days.

3. Payment Processing

3.1 All payments, including donations and program fees, are processed through secure third-party payment processors. We do not store your payment information directly.
3.2 Refunds, when applicable, will be processed to the original payment method. If the original method is unavailable, we will contact you to arrange an alternative method.
3.3 Processing fees charged by third-party payment processors (if any) may not be refundable, even in cases where a refund is approved.

4. Exceptional Cases

In cases of documented emergencies (e.g., medical emergencies, family crises, or natural disasters), we may consider refund or cancellation requests outside the standard policy. Such requests will be reviewed on a case-by-case basis. Please provide supporting documentation when submitting your request.

5. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us with the following details:

• Your full name and contact information.

• Details of the transaction or program (e.g., transaction ID, program name, date, and amount).

• Reason for the refund or cancellation request.

• Supporting documentation (if applicable).

Contact Information:
Suman Educational Research and Development Society
Address: Bahuranwa, Atilla, Baldirai, Sultanpur, Uttar Pradesh, India – 227814
Phone: +91 9452428580, +91 9696819053 (WhatsApp)
Email: nandkumar350@gmail.com

We aim to respond to all requests within 5 business days and process approved refunds within 30 days.

6. Modifications to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website with the revised effective date. Your continued engagement with our services after such changes constitutes acceptance of the updated policy.

7. Governing Law

This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Sultanpur, Uttar Pradesh, India.

8. Contact Us

If you have any questions or concerns about this Refund and Cancellation Policy, please reach out to us:
Suman Educational Research and Development Society
Address: Bahuranwa, Atilla, Baldirai, Sultanpur, Uttar Pradesh, India – 227814
Phone: +91 9452428580, +91 9696819053 (WhatsApp)
Email: nandkumar350@gmail.com